Success starts at the top
Provide your first-time managers with the right tools to set them up for success.
Achieving manager role presents your organisation with an opportunity to increase your organisation’s leadership capability, introduce new energy and perspectives, and demonstrate your organisation’s ability to identify and reward talent.
Programme Outcomes
- Demonstration of enhanced personal impact and authority
- Ability to hold meaningful coaching and performance conversations
- Strong conflict-resolution skills
- Effective management of personal and team priorities
First Time Managers Development Matrix
Training Modules |
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Key Competencies |
Learning Objectives |
Managing Self |
Managing People |
Managing Business |
Managing Change |
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Excel |
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Engage |
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Inspire |
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Diagnostics & Assessments |
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Learning Objectives |
Excel |
Managing Self |
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Managing People |
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Managing Business |
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Managing Change |
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Learning Objectives |
Engage |
Managing Self |
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Managing People |
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Managing Business |
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Managing Change |
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Learning Objectives |
Inspire |
Managing Self |
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Managing People |
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Managing Business |
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Managing Change |
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Learning Objectives |
Diagnostics & Assessments |
Managing Self/ People/ Business/ Change |
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Key Principles of First Time Managers Development

Evaluate NeedsGain skills based on individual needs through curated modular programmes targeted at career progression

Commercial Acumen SkillsLearn and refine the business basics of strategy planning, analytics, sales and marketing, financial management

Financial LiteracyIncrease financial awareness and expand the managerial mindset from a personal identity of contributor to a team leader

Management AbilitiesEnsure future success with personal advancement skills, such as time management, problem solving and decision-making skills

Tailored Business ContentReach all diverse aspects of business, from cultural and competitive, to detailed strategic and operational needs

One-to-One SupportAccess knowledgeable Kaplan consultants and coaches who provide ongoing support, insight, and direction.
Case Study: Managing People Risk – Impact and Influence
The programme we were engaged to design and deliver to our client, a leading financial services regulator, was to help develop the personal impact, relationship management, and influencing skills of regulatory supervisors. The program has been consistently rated as the most relevant and immediately useful of the Supervisory Development Program and has stood the test of time. It also provides a fast track to competence for new supervisors.
First Time Managers: Stepping Up to the Mark
One of our session offered a sample of our double helix approach to management development. It featured interactive simulations and talks aimed at demonstrating the importance of improving both technical competence and behavioral confidence.
Watch some of the highlights from this session.
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Managing People Risk – Impact and Influence Challenge Our client, a leading financial services regulator, faces significant challenges fulfilling their strategic objectives. They are in an industry… Read more
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First Time Managers: Stepping Up to the Mark I remember when I stepped up to managing a team in my late 20s. I imagined that it must have… Read more
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A United Front: How Learning Teams and Managers Can Work Together to Win the War for Talent Employee turnover rates are up and predicted to continue rising significantly worldwide. Globally, average employee turnover rates are predicted to… Read more
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Bank Analysis ABOUT THE CLIENT The Dubai-based private sector bank is the oldest privately owned bank in the United Arab Emirates. It… Read more
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Can We Do a Better Job of Assessing Training Needs? “Oh, that’s something our people could really use, Sarah. I will see if I can identify enough people to… Read more
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How Management Training Can Help Your Organization Effective management is the key to any organization’s success. A manager who can train, mentor, and communicate well is… Read more
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Kaplan Performance Academy Kaplan Performance Academy Kaplan Performance Academy is a digital environment that hosts and coordinates learning, coaching, and assessments. As far… Read more
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Bank Analysis ABOUT THE CLIENT The Dubai-based private sector bank is the oldest privately owned bank in the United Arab Emirates. It… Read more
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Building Management Impact and Presence Challenge Working in a market that has been recently deregulated, this major commodity producer suddenly found itself operating in a… Read more