KCE’s dedicated support staff provides assistance with issues such as textbook shipments, navigational issues, user names/passwords, transcripts, certificates, technical guidance, and more. We are here to help students succeed in their studies by providing excellent support with a positive attitude.

There are three ways to contact KCE Student Services:

1. By Telephone: 800.359.7115 (Toll Free)
Students may call us during our regular hours of operation or leave a detailed message after hours.
Hours of operation:
Mon–Fri 9:00 am to 6:00 pm ET

2. By Live Chat:
Students may converse with a KCE Student Services Representative via an instant-messaging window during our regular hours of operation. To do so, students can simply click on the Live Chat icon that appears on KU Campus.

3. By Email: KCEhelp@kaplan.edu:
If student have questions that do not require an immediate response or an interactive discussion, they can email KCEhelp@kaplan.edu at any time.